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Product Return Policy for GoLoadmac.com National Distributors Online Store
At GoLoadmac.com National Distributors, we strive to ensure the highest quality of products. However, if a product arrives defective, we are here to assist you with a return process that complies with all applicable regulations, including those set forth by Google Merchant Center policies, as well as federal and state laws in the United States and Indiana.
Eligibility for Return
- Defective Products Only: Returns are accepted solely for defective items. If your product is damaged or faulty upon arrival, please contact us within 7 days of receipt to initiate the return process.
Return Process
- Contact Us: To begin a return, please reach out to our customer service team at [Customer Service Email] with your order number and details about the defect.
- Approval and Instructions: Upon approval, you will receive return instructions. Please do not send the product back without prior approval, as unauthorized returns will not be accepted.
- Return Shipping: The customer is responsible for covering return shipping costs. Please ensure the product is securely packaged and shipped via a trackable method.
Restocking Fee
A 10% restocking fee will apply to all returns of defective products. This fee will be deducted from the refund amount.
Refund Policy
Upon receiving and inspecting the returned product, a refund will be issued to the original payment method, minus the 10% restocking fee. Please allow 5-7 business days after we receive the item for the refund to be processed.
Non-Returnable Items
Products that are not defective, damaged, or faulty upon receipt are not eligible for return.
Compliance with U.S. and Indiana State Laws
We adhere to all applicable online shopping protection regulations as required by the United States and the State of Indiana. This return policy also complies with the Google Merchant Center’s return policy guidelines, ensuring a fair process for all customers.
Contact Information
For any questions about this return policy, please contact us at:
- Phone: (260) 238-5000
By placing an order with us, you agree to this return policy as outlined above. Thank you for shopping with GoLoadmac.com National Distributors.