Non-Returnable Items

• New Forklifts and Equipment: New forklifts and other new equipment are non-returnable. However, they are covered under a limited two-year manufacturer warranty. For warranty claims, please contact us for assistance in coordinating with the manufacturer.

Standard Return Policy

The following return policy applies to non-defective products:

• Returns within 60 days: A 15% restocking fee will apply.Returns between 61-90 days: A 30% restocking fee will apply.
• Returns between 91-180 days: A 50% restocking fee will apply.
• Returns after 180 days: Products may only be returned at our sole discretion.

Defective Products

• Defective products may be returned within 30 days of receipt.
• No restocking fee applies for defective products exchanged for the same item or for an in-store credit.
• If requesting a refund for a defective product, a 10% restocking fee will apply.
• After 30 days, defective products fall under the standard return policy and associated fees.

Refund Methods

• For payments made via check or cash, refunds will be issued via check.
• For credit card payments, refunds will be processed back to the original credit card used for the purchase.

Contact Information

To initiate a return or if you have any questions, please contact us at:

• Email: [email protected]
• Phone: (260) 238-5000

By purchasing from GoLoadmac.com National Distributors, you agree to the terms outlined in this return policy. Thank you for your business.